About Us
In the beginning God created...
If the first six words of one of the most enduring texts in history talk about creating, then creating must be pretty important to life.
At Wylde & Plumb, we're all about creativity, and fiber is our medium. Our knit and crochet products and patterns are one-of-a-kind.​
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On this page you'll find some of the less fun and whimsical, but no less important, stuff about our business. Feel free to reach out to us with any questions or comments.
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Are all of the products sold at Wylde & Plumb really hand-knit and hand-crocheted?Yes, they are! While Wylde and Plumb makes use of a sewing machine on occasion, and a yarn-winding machine quite frequently, but never uses a knitting machine or a crocheting machine. That was a joke. There is no such thing as a crocheting machine. Unless you call your auntie a machine.
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What if I'm not happy with my Wylde & Plumb product after I purchase it?Wylde & Plumb does not offer refunds on digital downloads (such as knitting and crochet patterns), but offers a satisfaction guarantee on physical products. If the item you ordered is not to your satisfaction, please contact us within seven days of receipt to initiate a return.
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Does Wylde & Plumb take commission requests?Wylde & Plumb will consider taking on commissioned pieces. Please submit this short Commission Request if you'd like to have something made especially for you.
FAQ
PRIVACY POLICY
Wylde & Plumb (via Wix) receives, collects and stores any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedbacks, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. We assume that you agree to the collection of your personal information and that it will be used for the specific reasons stated above only.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at CONTACT at this website.
SHIPPING POLICY
Wylde & Plumb offers free shipping on many items. Physical products are typically shipped within 3-5 days.
RETURN POLICY
No returns are available on digital downloads. If a physical product you purchased does not meet your satisfaction please contact Wylde & Plumb within fifteen days of receipt to request a return and refund.
A 10% restocking fee may be applied to the refund.